Web Design // Jun 17, 2018

35 Questions You Need to Ask Before Choosing a Web Design Company

Questions You Need to Ask Before Choosing a Web Design Company


How easy is it to choose a web design company? How do you make sure you are not making a wrong decision? Well, not to worry! In this article, we share the 35 important questions to ask before choosing a web design company.


About the company

  1. How long has this company been in business, and are they legally registered?
  2. Do they have a physical office you can visit anytime?
  3. How many people work in the company?



  1. How many websites have they built?
  2. Do they have experience using the technologies needed for your project?
  3. Have they built websites that have the features you have in mind?



  1. Who are the notable clients they have worked with in the past?
  2. Have they worked with clients in your industry?
  3. Are there testimonials from their clients?
  4. Can they provide contact details of some clients for you to verify from?



  1. What is the website design process like?
  2. Do you have a say in how your website looks?
  3. How many people will work on your project and what are their roles?
  4. How long will the project take?
  5. Do you get a project manager you can relate with throughout your project?
  6. What will be the means of communication during the project?
  7. During the project, how often will you get updates or progress reports?


Quality of Work

  1. Do their websites look good?
  2. Do the websites work seamlessly?
  3. Are the websites search-engine friendly?
  4. Are the websites mobile friendly?
  5. Do the websites load fast?


Ongoing Support

  1. What happens after the website has been completed?
  2. Do they leave you on your own or can you reach out to them for support?
  3. Do they train you on how to manage your website?
  4. Can they train your team on how to use the website?
  5. Do they have dedicated personnel that handle client requests?
  6. Can they send you monthly reports on how your website is doing?


Additional Services

  1. Other than web design, are there other ways they can help your business?
  2. Can they use digital marketing to help drive results for your business?
  3. If you are a new business, can they help with branding as well?
  4. Do they host websites?



  1. Can they work with your budget?
  2. What are the payment terms?
  3. What happens if you want to add to the scope of work after the project begins?


So, there you have it! We’ve listed 35 important questions you need to ask when choosing a web design company. We do hope you’ve found this useful.

Are you considering CKDIGITAL for your next web design project? If yes, great! Simply Contact Us or Request a Quote to get started.

Are there more questions you think businesses should ask? Please leave a reply in the comments section below.

10 thoughts on “35 Questions You Need to Ask Before Choosing a Web Design Company”

  1. These are so true, especially in this age and time that we have lots of people who claim to be web designers everywhere. It’s important to look before you leap. Thanks for sharing.

  2. This is great. Thank you for putting out this questions, it can be a bit confusing trying to figure out what you need to ask and then realize that you didn’t ask all the necessary questions

  3. This is an eye opener but going by these questions it is obvious that only established web design company that can benefit from prospective clients, so what happens to the start ups that are quite competent and capable but are yet to build the clientele base and ofcourse gather enough experience required to gain the confidence of prospective clients as stated in this article???

    1. Dear Kyrian,

      Thanks for your comment. I definitely understand what you mean about startups. CKDIGITAL started as a freelance (startup) business as well.

      Prospective clients will ask these questions, whether you are a startup web designer or an established agency. The goal is that you should be prepared.

      My recommendation is that you define your strengths, and be able to ‘sell’ these to your prospective clients.

      In addition, your portfolio is your strongest asset. It will be difficult to convince prospective clients that you can ‘deliver’ without proof. Build a reasonably sized portfolio – however you can.

      I do hope my comment has been helpful. I wish you the best.

  4. Very informative article. Thanks for explaining so much in detail about Web designing company. I am going to start my new business and for that I am looking for a best web design company, your tips are really helping me to chose my best company. Thanks a lot for such a a useful share.

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